Computer Citi – Terms and Conditions

Last Updated Date: April 3, 2026

These Terms and Conditions ("Terms") govern your use of the services provided by Server Sonics LLC d/b/a Computer Citi ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1. Services Provided

We provide cell phone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.

Certain repairs may involve risks that cannot be fully determined until the device is inspected or disassembled. We will communicate material findings and obtain your approval before proceeding with additional work that changes the approved estimate.

2. Estimates and Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.

Payment is due upon completion of the repair.

A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

Repair timeframes are estimates only and may vary depending on parts availability and repair complexity.

Any applicable diagnostic fees and other charges will be disclosed before the relevant service is performed, subject to applicable law.

3. Data Loss

Important: You are responsible for backing up your data before bringing your device in for repair. We are not responsible for data loss that may occur during the repair process to the extent permitted by applicable law and subject to the circumstances of the loss.

While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

For more information on how we handle your information, please refer to our Privacy Policy (if applicable).

Please remove or safeguard sensitive personal information whenever reasonably possible before submitting your device for service. If your device requires a passcode or access to an account for testing, discuss the access requirements with our staff before authorizing the repair.

4. Warranty

We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty, which varies depending on the service performed.

The warranty does not cover:

• Accidental damage
• Misuse or abuse
• Liquid damage
• Pre-existing damage
• Unauthorized modifications or repairs

These exclusions apply to the extent permitted by applicable law and do not eliminate any consumer rights or manufacturer warranty obligations that cannot legally be excluded.

The warranty is void if the device is opened or tampered with by anyone other than us.

Unauthorized opening, modifications, or repairs may affect warranty eligibility where permitted by applicable law, particularly when they cause or contribute to the issue being claimed.

Devices with liquid damage may experience additional failures over time, even after repair. We do not guarantee long-term functionality for such devices.

To claim warranty service, you must return the device to us with proof of purchase.

Any warranty provided by Computer Citi is subject to the specific terms disclosed for the repair or purchase. Nothing in this section is intended to disclaim any applicable warranty or legal obligation that cannot lawfully be disclaimed.

5. Parts and Repair Conditions

We may use third-party or aftermarket parts unless otherwise specified. These parts may not be manufactured by the original device manufacturer.

We are not responsible for pre-existing damage, including but not limited to cracked screens, weakened components, prior repairs, or internal defects that may affect repair outcomes, except to the extent liability arises from our own acts or omissions or otherwise cannot legally be excluded.

Certain repairs, especially involving heavily damaged or liquid-damaged devices, carry inherent risks and may result in partial or complete device failure.

You may be required to provide your device passcode or disable security features to allow proper testing. We are not responsible for issues that cannot be verified due to restricted access.

You are encouraged to inform our staff of any known damage, previous repair attempts, security restrictions, or other conditions that could affect diagnosis or repair. We will explain material limitations when reasonably identifiable before proceeding.

6. Limitation of Liability

To the fullest extent permitted by applicable law, our liability for damages arising out of or relating to our services is limited to the amount you paid for the repair.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device, to the extent such exclusions are permitted by applicable law.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including any non-waivable consumer rights or remedies.

7. Abandoned Devices

If you fail to pick up your repaired device within 90 days after we notify you that it is ready, we may consider the device abandoned.

We will make reasonable efforts to contact you via phone and email before considering a device abandoned.

We may sell or otherwise dispose of abandoned devices to recoup our costs, only where permitted by applicable law and after satisfying any required notice, waiting-period, lien, storage, and disposition requirements. Failure to collect a device within 90 days does not, by itself, eliminate any ownership rights or statutory protections that may apply.

Any applicable storage, handling, or disposal fees will be disclosed where required by law.

8. SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS) system to communicate with you regarding appointment reminders, repair updates, missed calls, and, with your express consent, occasional promotional offers.

Consent: By providing your mobile phone number and opting in (verbally, in-store, or electronically), you consent to receive SMS messages from Server Sonics LLC d/b/a Computer Citi, in accordance with the scope of your consent. Promotional messages require the applicable consent required by law.

Consent is not a condition of purchase.

Opt-Out: You may opt out at any time by replying "STOP" to any message. We will process opt-out requests as required by applicable law.

Message Frequency: Message frequency varies. Messages are primarily service-related, with occasional promotional messages only if you have opted in.

Message and Data Rates May Apply: Check with your carrier for details.

Permitted Message Types:

• Appointment reminders
• Repair status updates
• Missed call follow-ups
• Review requests
• Promotional offers, only where you have provided the required consent

No Sharing of Information: We do not sell or share your mobile number with third parties for their marketing purposes.

10DLC Compliance: We comply with applicable messaging registration requirements and messaging laws.

For assistance with text messages, contact us at info@Computer-citi.com or call the applicable store location.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

Nothing in this section is intended to deprive customers of any mandatory consumer protections or legal rights available under applicable law.

10. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved in a court of competent jurisdiction, subject to applicable law and any mandatory venue or consumer-protection requirements. You consent to the jurisdiction of the courts located in the State of Washington to the extent permitted by applicable law.

Nothing in this section prevents a customer from exercising a legal right to bring a claim in another forum when applicable law requires or permits it.

11. Entire Agreement

These Terms constitute the entire agreement between you and us with respect to the matters addressed herein, subject to any separate written repair authorization, estimate, warranty, or other agreement applicable to a particular transaction. They supersede prior or contemporaneous communications concerning the same matters, except where otherwise required by law.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect to the extent permitted by applicable law. Any invalid or unenforceable provision shall be interpreted or limited only as necessary to comply with the law, where legally permitted.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. All services, pricing, policies, and terms are subject to change prospectively, subject to applicable law and any existing contractual obligations.

We will post updates on our website and update the "Last Updated Date." Continued use of our services constitutes acceptance of any changes to the extent permitted by applicable law. Changes will not retroactively eliminate rights or obligations already established under applicable law or an existing agreement.

14. Privacy and Customer Information

We handle customer information in accordance with our applicable privacy practices and any published Privacy Policy. Customer information is used for purposes such as providing services, communicating about repairs, processing payments, and fulfilling applicable legal obligations.

Customers should not provide unnecessary sensitive personal information when requesting services. Any collection, use, retention, or disclosure of customer information remains subject to applicable privacy and data-protection laws.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Server Sonics LLC d/b/a Computer Citi

Puyallup Location

11910 Meridian E, #D
Puyallup, WA 98373
Phone: +1 (253) 770-7800

Kent Location

24020 132nd Ave SE, Ste D
Kent, WA 98042
Phone: +1 (253) 487-1888

Email: info@Computer-citi.com