Computer Citi – Return & Warranty Policy

Last Updated Date: April 3, 2026

This Return & Warranty Policy applies to all products and services provided by Server Sonics LLC d/b/a Computer Citi ("we," "us," or "our"). By using our services or purchasing from us, you agree to the terms below.

1. Warranty – Parts (In-Store Repairs)

We provide a 30-day in-store warranty on parts used in repairs.

This warranty covers:

• Defects in parts
• Issues related to the same repair performed

This warranty does not cover:

• Physical or accidental damage
• Liquid damage
• Misuse or abuse
• Any unrelated issues

These exclusions apply to the extent permitted by applicable law and do not eliminate any consumer rights that cannot legally be waived.

2. Warranty – Full Systems

For full system purchases (e.g., computers):

• 1 Year Warranty on Parts
• 3 Years Warranty on Labor

Warranty coverage applies only to defects under normal use and does not include damage caused by misuse, accidents, or unauthorized modifications.

These exclusions apply to the extent permitted by applicable law. Nothing in this section limits any applicable statutory consumer rights or manufacturer warranty obligations.

3. Repair Work / Labor

Repair labor charges are non-refundable.

A 30-day warranty applies to the same problem only.

This means:

• If the same issue reoccurs within 30 days, we will address it.
• New or unrelated issues are not covered.

These terms apply to the extent permitted by applicable law and do not exclude any remedies that cannot legally be waived.

4. Software Services

No warranty is provided on software-related services, including but not limited to:

• Operating system installations
• Virus removal
• Software troubleshooting

Computer Citi does not provide an additional voluntary warranty on these software services. However, this exclusion does not waive any rights or remedies that may apply under applicable law.

5. Returns & Restocking Fees

Returns are accepted within 7 days of purchase only.

A 15% restocking fee applies to returns made after 3 days.

Return Conditions

• Item must be unused and in original condition.
• Original packaging and proof of purchase required.

The return window and restocking fee apply to eligible discretionary returns and are subject to applicable law. Nothing in this section limits any rights or remedies available to customers under applicable law.

6. No Returns After 7 Days

All sales are final after 7 days from the date of purchase.

This restriction applies to discretionary returns and exchanges. It does not eliminate any rights or remedies that may be available under applicable law, including remedies for qualifying defective or misrepresented products.

7. Custom Builds, Prebuilt Systems & Special Orders (No Returns)

All custom-built systems, prebuilt systems, and special order items are final sale and non-refundable.

This includes:

• Custom PC builds
• Prebuilt computer systems
• Special order parts or components
• Any item not regularly stocked or specifically ordered for a customer

The final-sale policy applies to discretionary returns and does not waive any applicable statutory consumer rights or other remedies that cannot legally be excluded.

8. Additional Conditions

We reserve the right to:

• Inspect and verify all returned items before approval.
• Deny returns that do not meet the conditions outlined above.

Serial Number, Identification & Tampering Policy: Any product sold by Computer Citi must retain its original serial number and identification markings for product identification and verification purposes.

Products with serial numbers or identification markings that have been intentionally removed, altered, defaced, or tampered with may be refused for return or warranty service where permitted by applicable law. Computer Citi reserves the right to inspect such products and investigate suspected fraud, tampering, or misrepresentation before determining eligibility for a return or warranty claim. A damaged, missing, altered, defaced, or illegible serial number does not automatically eliminate any rights or manufacturer warranty obligations that cannot legally be excluded.

9. Changes to This Policy

We reserve the right to update or modify this policy at any time. All warranties, returns, and services are subject to change without notice.

Continued use of our services constitutes acceptance of any updates.

Policy updates will not retroactively eliminate warranty coverage or other rights already established under applicable law or previously agreed warranty terms.

10. Contact Us

If you have any questions regarding returns or warranty, please contact us:

Server Sonics LLC d/b/a Computer Citi

Puyallup Location

11910 Meridian E, #D
Puyallup, WA 98373
Phone: +1 (253) 770-7800

Kent Location

24020 132nd Ave SE, Ste D
Kent, WA 98042
Phone: +1 (253) 487-1888

Email: info@Computer-citi.com